Lucknow Chikan Handicrafts has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is Lucknow Chikan Handicrafts Return Policy ?
Our "100% Buyer Protection Program" allows for easy returns and refunds for:
1. Products which you received in "Damaged/Defective/Broken" condition.
2. Products not as per description/photo on the website.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 12 days of receipt of the product. Disputes registered after 12 days of delivery may not be entertained by us.
How to raise dispute for an order?
You need to register your dispute By sending email to firstname.lastname@example.org with images of broken/defective/damaged products within 2 days of delivery. We need photos of the damaged/defective/different products received. Please mention your order number in the email.
After the reviews your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow the seller dept three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.
Who pays for the delivery charges for returning of products?
When you're returning an item that was damaged/ defective or due to an error on the seller's part, you will be compensated for return courier charges. You will be paid flat Rs. 80 voucher which can be used to buy any of the Lucknow Chikan Handicrafts products for next 2 months. Please pack well when you are returning the product so that it reaches to us in good condition.
The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.
When will I be refunded?
We can refund you when the seller Dept. notifies us of the receipt of the item back from you or the online tracking shows as delivered to address. Once the seller dept notifies us of the receipt of the return item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).
How are items packaged?
All items are carefully packaged as to avoid any form of damage.
What is the estimated delivery time?
The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders.
Do you deliver internationally?
Lucknow Chikan Handicrafts does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.
How can I track the delivery of my order?
All Lucknow Chikan Handicrafts items are delivered through reputed courier partners who will provide you with a Tracking ID, Mobile Number and Email Id for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in ‘Your Orders’ history panel in your account when you login.
Who would be responsible for paying local taxes in countries outside of India?
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.